Serena Ho

Serena Ho

IBM MANAGEMENT SERVICES CATALOG

UI DESIGN, UX DESIGN, USER RESEARCH
2020

(1/5) Administration page: Senior systems programmers can build simple forms that capture their organization's unique workflows yet hide the programming complexities. (2/5) Catalog page: Users can browse various services that each automate a different mainframe management task and launch them from the catalog page. (3/5) Service runner page: Once a service is launched, junior systems programmers can run them by filling out required parameters in an easy to use form. (4/5) Activity page: Users can monitor and manage the progress of their services. (5/5) Service detail page: Users can view, modify, or terminate their services.
z/OS Management Services Catalog is a web-based application designed to address the hiring shortage of systems programmers, professionals that manage IBM Z mainframes. Mainframes are managed using complex workflows and coding languages that take over 10 years of experience to gain fluency in. Based on continuous user feedback, we created a product that automates these workflows, allowing junior programmers to perform z/OS management tasks by using a modern interface that is as simple as filling out a form.

Visual and UX design: Serena Ho
UX design: Sofia Gutierrez
UX design: Eric Gendreau
Content design: Caroline Turner
Research: Iris Rivera